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Mother Hen's Helpers Policies and Procedures

 

PLEASE CLICK HERE TO DOWNLOAD FORM TO COMPLETE ALONG WITH APPLICATION

Rate Structure
One Time Only - With 24 Hours Notice
(Within 10 Mile Radius)
 
One Time Only - With Less Than 24 Hours Notice
(Within 10 Mile Radius)

Total Per Trip

 
Total Per Trip
One Way Service - Drop off or Pick up only
$20.50
  One Way Service - Drop off or Pick up only
$31.00
Round Trip Service - Drop off and Pick up
$36.00
  Round Trip Service - Drop off and Pick up
$42.00
Waiting Time Per Half Hour
$18.75
  Waiting Time Per Half Hour
$18.75
Cost of Driver & Vehicle Per Hour
$45.00
  Cost of Driver & Vehicle Per Hour
$45.00
One Hour or Less Cancellation -
Including No Cancellation Call
$20.50
  One Hour or Less Cancellation -
Including No Cancellation Call
$31.00
         
Estimated Monthly Rates - One Way
(Within 10 Mile Radius)
 
Estimated Monthly Rates - One Way
(Within 10 Mile Radius)
Total Per Trip
 
Total Per Trip
1 Day Per Week
( $20.50 Per Trip x 4 Trips Per Month )
$82.00
  1 Day Per Week
( $32.00 Per Day x 4 Days Per Month )
$128.00
2 Days Per Week
( $20.50 Per Trip x 8 Trips Per Month )
$164.00   2 Days Per Week
( $32.00 Per Day x 8 Days Per Month )
$256.00
3 Days Per Week
( $18.50 Per Trip x 12 Trips Per Month )
$222.00   3 Days Per Week
( $26.00 Per Day x 12 Days Per Month )
$312.00
4 Days Per Week
( $17.50 Per Trip x 16 Trips Per Month )
$280.00   4 Days Per Week
( $26.00 Per Day x 16 Days Per Month )
$416.00
5 Days Per Week
( $17.50 Per Trip x 20 Trips Per Month )
$350.00   5 Days Per Week
( $26.00 Per Day x 20 Days Per Month )
$520.00
The above rates apply within a ten mile radius of the bus terminal.
Beyond the ten mile radius, there is a $2.75 per mile additional charge
Rates are subject to change.
         
SCHEDULED CUSTOMERS
BE ADVISED THERE WILL BE NO CREDIT GIVEN FOR CANCELLATIONS.
WE HAVE RESERVED A VEHICLE FOR YOU, AT YOUR REQUEST, AND THE DRIVER
HAS TO BE COMPENSATED WHETHER OR NOT YOUR CHILD USES THE SERVICE.
You will receive a statement for charges incurred during each month. We accept cash, check, or the following
major credit cards; American Express, Discover, Master Card, and Visa for payment.
Although we always leave plenty of time between pick-ups, delays can occur due to unforeseen traffic
conditions beyond our control. We will make every attempt to contact your child’s program or place of drop-off
or pick up if we are going to be late once we are notified by the driver of the delay.

 

 

HOURS OF SERVICE
Mother Hen operates basically from 7:00am - 6:00pm on weekdays. Due to cut backs, Mother Hen service
is limited before 9:30am and between 2:30pm and 4:00pm. We also can no longer honor any requests past
6:00pm. We are sorry for any inconvenience that this may cause you and your family.

DELINQUENT PAYMENTS
We respectfully ask that those of you whom pay by check, pay within 30 days of receipt of bill. We reserve
the right to cancel service if a customer is more than 60 days in arrears until account is paid in full.
For those customers whose accounts are chronically in arrears, we reserve the right to terminate service.

NATIONAL HOLIDAYS AND WEEKENDS
Mother Hen will be following the Chappaqua Central School District Calendar and will be CLOSED for most school vacations. We observe the following National Holidays and will be CLOSED on: Labor Day, Columbus Day, Veterans Day, Thanksgiving Day and the day after Thanksgiving, Holiday Recess - Christmas Eve through      New Year's Day, Martin Luther King Jr. Day, Memorial Day and the Fourth of July                                        

(See schedule of Mother Hen Closings for current school year)

SNOW DAYS AND EARLY CLOSINGS
Mother Hen will NOT operate on snowdays when Chappaqua Schools are closed. Heaven only knows...if
it isn’t safe to drive the children to school, it certainly isn’t safe to transport our little chicks!
When Chappaqua Schools are on a delay (1 hour, 90 min, 2 hour, etc.), Mother Hen will cover requested
trips from NOON on only. Those customers whose service is cancelled due to this will receive a snow day
credit.
If Chappaqua Schools close early due to inclement weather, Mother Hen will only cover regular take
home trips from school. NO service will be provided for after-school activities. We reserve the right to
cancel any scheduled service deemed unsafe to perform due to inclement weather conditions

RADIO ANNOUNCEMENTS
WFAS 1230 AM, 103.9 FM
WPUT 1510 AM, 105.5 FM
WOR 710AM, 98.7 FM
WLNA 1410 AM
WHUD 100.7 FM
WZFM 107.1 FM

WEB ANNOUNCEMENTS
www.whud.com - storm center ( ORG. TYPE: BUSINESS MESSAGE: OTHER)
If your school or program has an early dismissal, please notify the office to either; change your pick up time
to the dismissal time, to request a different pick up time and location, or to cancel trip all together.

SCHOOL CALENDARS FOR MONTHLY CUSTOMERS
Please submit a written schedule or program calender for your child’s activity. Do not assume that we know
what days your child’s program is closed if we haven’t been given a schedule or calendar for the program you
child is attending or if the calendar has been changed and you did not send us an updated list!!
It would be a good idea to call our office to confirm that we have your trip cancelled if service is not required.
This will avoid a lot of confusion and erroneous billing.
Be advised that if you have not sent us a calendar or the calendar that you originally sent us was changed and
you did not inform the office and / or have not cancelled the trip and we attempt to pick up for a program or
school that is closed, you will be assessed the full transportation charge for your scheduled trip.

DRIVEWAY POLICY
Drivers are not to go into private driveways. Pick up and drop off locations at residences will be at the end
of the driveway. We will not back into or out of any driveway for any reason. To avoid confusion, there can be no exceptions.

RESPONSIBILITY BETWEEN HOME AND BUS
The bus driver’s primary responsibility is the safety of the vehicle and the passengers within it. Parents
or nannies are responsible for bringing the children to the bus and placing the child in his or her carseat.
Likewise, the nanny or parent is responsible for getting the child off of the bus. We strongly discourage drivers
leaving the driver’s seat for any reason.

We will only walk the children into their classrooms or sign the children out of their classroom providing that
there are no other children on the bus. We can not leave any child unattended on the bus for obvious safety
reasons. If this is something that you would like to request the driver to be able to do, we will try to
accommodate you. Requests must be sent to this office in writing either by fax or by mail and state the
following:

1) Child’s classroom number and location.
2) Name of child’s teacher or supervisor.
3) Consent for driver to sign child in and / or out of classroom or program.
CHILD’S NAME ( Please Print )
CLASSROOM NUMBER
LOCATION OF CLASSROOM
CHILD’S TEACHER / SUPERVISOR
I hereby request and give my consent to allow the assigned driver of Mother Hen’s Helpers, Inc.to walk into my child’s
program to pick up and / or drop off my child.
Parent’s Signature

PLEASE CLICK HERE TO DOWNLOAD FORM TO COMPLETE ALONG WITH APPLICATION

 

Mother Hen's Helpers, 140 Hunts Lane, Chappaqua, NY - 914-238-1515